Closing should only be allowed by the customer or using a supervisor rule. How to automatically close a ticket or mark as spam based on keywords? The tiny dropdown icon next to the . Is there not a way to deactivate the response sla on a ticket? I wonder what in freshdesk differs between choosing resolved or closed.
Here is a detailed guide on the important helpdesk metrics and what you.
Hi freshdesk does show a blue customer responded flag when a customer has. Please respond to the thread and requests from your customers for an update on this. That takes 5 replies to close will increase your reply volume, . Good afternoon, in my team we are currently implementing a new procedure and we need to send a template answer to our customers based on their request. This haas to be improved or we are not getting the benefits of . Be assigned to the agent sending the email and it will be created with 'closed' status. Here is a detailed guide on the important helpdesk metrics and what you. This is quite an ancient thread but it seems there is a misunderstanding between freshdesk customers and admins. Closing should only be allowed by the customer or using a supervisor rule. They outline the specific amount of time the company has to respond and. Sla which sets a deadline for when the ticket needs to be closed or resolved. How to automatically close a ticket or mark as spam based on keywords? Body = the ticket you replied to has been closed and is no longer available .
Good afternoon, in my team we are currently implementing a new procedure and we need to send a template answer to our customers based on their request. The tiny dropdown icon next to the . Please respond to the thread and requests from your customers for an update on this. This haas to be improved or we are not getting the benefits of . How to automatically close a ticket or mark as spam based on keywords?
Here is a detailed guide on the important helpdesk metrics and what you.
Comments to this discussion are now closed! They outline the specific amount of time the company has to respond and. Hi freshdesk does show a blue customer responded flag when a customer has. Body = the ticket you replied to has been closed and is no longer available . The tiny dropdown icon next to the . Please respond to the thread and requests from your customers for an update on this. Which will say either agent responded or customer responded xx time ago . How to automatically close a ticket or mark as spam based on keywords? That takes 5 replies to close will increase your reply volume, . This is quite an ancient thread but it seems there is a misunderstanding between freshdesk customers and admins. Closing should only be allowed by the customer or using a supervisor rule. No response from the customer, the agent can close the ticket and it will not be . Sign up for freshdesk today.
The tiny dropdown icon next to the . I wonder what in freshdesk differs between choosing resolved or closed. Sign up for freshdesk today. Which will say either agent responded or customer responded xx time ago . How to automatically close a ticket or mark as spam based on keywords?
This is quite an ancient thread but it seems there is a misunderstanding between freshdesk customers and admins.
They outline the specific amount of time the company has to respond and. Sign up for freshdesk today. No response from the customer, the agent can close the ticket and it will not be . Sla which sets a deadline for when the ticket needs to be closed or resolved. Closing should only be allowed by the customer or using a supervisor rule. Please respond to the thread and requests from your customers for an update on this. Is there not a way to deactivate the response sla on a ticket? Good afternoon, in my team we are currently implementing a new procedure and we need to send a template answer to our customers based on their request. I wonder what in freshdesk differs between choosing resolved or closed. Hi freshdesk does show a blue customer responded flag when a customer has. Be assigned to the agent sending the email and it will be created with 'closed' status. How to automatically close a ticket or mark as spam based on keywords? This is quite an ancient thread but it seems there is a misunderstanding between freshdesk customers and admins.
Freshdesk Responded Versus Closed / : Comments to this discussion are now closed!. That takes 5 replies to close will increase your reply volume, . This is quite an ancient thread but it seems there is a misunderstanding between freshdesk customers and admins. Here is a detailed guide on the important helpdesk metrics and what you. This haas to be improved or we are not getting the benefits of . Is there not a way to deactivate the response sla on a ticket?
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